Businesses outsource various activities to third parties, enabling them to concentrate on their core business. One of the ways most businesses opt for outsourcing is IT support functions. Outsourcing IT support functions means remote management by a third party of your IT infrastructure, systems, network, security, etc.
Information Technology Outsourcing support should not be confused with Managed Services. Although managed services take responsibility for the customer’s full IT maintenance and support functions, IT support services provide the internal IT department with further support.
Types of Outsourcing
Offshore Outsourcing
Nearshore Outsourcing
Onshore or Domestic Outsourcing
Managed Services
Types of IT Services that are outsourced
- App/Software development
- Web Development/Hosting
- Application Testing Support or Management
- Technical Support/Help Desk
- Database Development/Management
- Telecommunications
- Infrastructure
A company has the option to outsource various functions to multiple vendors or to choose multiple functions from a single vendor. A business can choose the most appropriate option, based on the business unique needs. However, it works better to choose an efficient single vendor who can handle multiple responsibilities because the business needs to collaborate with just one vendor.
Top Reasons to Outsource IT Support
1. Technological Innovations
2. Growth in Business
3. Reduce Risks
4. Efficient Resource Utilization
5. Enhanced Business Efficiency
6. Minimize Cost
7. Cybersecurity
8. Better Quality of Services
IT support services are updated with the latest technologies trends and enable their clients to leverage the technologies.
